Community Satisfaction Survey
Edward River Council undertakes a regular Community Satisfaction Survey to measure residents' levels of satisfaction with Council's performance, understand residents' views about the importance of different services, and identify opportunities for improvement.
The survey is conducted by an independent market research company, which analyses the research data and reports the results to Council. As part of the survey, a minimum of 400 residents are interviewed and asked to provide feedback on a range of services and performance indicators.
2021 Survey Findings
Top 3 performing areas for 2021:
- The appearance of public areas
- Customer service
- Recreational facilities
Top 3 areas for improvement for 2021:
- Value for money
- Condition of local streets and footpaths
- Being a well-run council
Community Satisfaction Survey 2021 - Summary of Findings(PDF, 408KB)
2019 Survey Findings
The top three performing areas were:
- Appearance of public areas
- Emergency and disaster management
- Recreational facilities
Respondents identified the three most important issues as:
- Being a well-run and managed council
- Providing value for money for my rates
- Decisions made in the community interest
Community Satisfaction Survey 2019 - Summary of Findings(PDF, 354KB)
2016 Survey Findings
The top three performing areas were:
- Recreational facilities
- Ease of access to services
- Informing the community
Respondents identified the three most important issues as:
- Being a well-run council
- Value for money
- Decisions made in community interest
Community Satisfaction Survey 2016 - Summary of Findings(PDF, 3MB)