Community Satisfaction Survey

Edward River Council undertakes a regular Community Satisfaction Survey to measure residents' levels of satisfaction with Council's performance, understand residents' views about the importance of different services, and identify opportunities for improvement.

The survey is conducted by an independent market research company, which analyses the research data and reports the results to Council. As part of the survey, a minimum of 400 residents are interviewed and asked to provide feedback on a range of services and performance indicators.

2019 Survey Findings

The top three performing areas were:

  • Appearance of public areas
  • Emergency and disaster management
  • Recreational facilities

Respondents identified the three most important issues as:

  • Being a well-run and managed council
  • Providing value for money for my rates
  • Decisions made in the community interest 

 

2016 Survey Findings

The top three performing areas were:

  • Recreational facilities
  • Ease of access to services
  • Informing the community

Respondents identified the three most important issues as:

  • Being a well-run council
  • Value for money
  • Decisions made in community interest