COVID-19 Pandemic - Hardship Support
An Interim Debt Recovery and Hardship Policy has been introduced. The policy and Agreement to Pay Rates and Charges form can be downloaded below.
Interim Debt Recovery and Hardship Policy Amendment(PDF, 261KB)
Agreement to Pay Rates and Charges Form(PDF, 260KB)
Council has endorsed a range of financial measures to support ratepayers. To discuss your specific circumstance, please email us at firstname.lastname@example.org; If you don’t have access to online services, please contact our team on T. 03 5898 3000 to discuss your options.
- No Annual Rate increase for Edward River Council Total Rates Income for 2020-2021 Rate year, which was to come into effect on 1st July 2020.
- No interest charges applicable (0% on outstanding balances) until 31 December 2020.
- Pause any NEW Debt Collection action until 31 December 2020.