Compliments, Complaints and Feedback

Forms

Compliments

Recognising outstanding efforts assists Council in encouraging and promoting excellent customer service across the organisation. If a Council staff member has provided you exceptional service or if you have had a positive experience dealing with Council, please let us know by completing the online form.

Please provide as much information as possible, including the staff member’s full name so Council can pass the positive feedback onto the relevant manager and ensure that the staff member is recognised internally.

Complaints

Council treats all concerns and complaints seriously and impartially and seeks to resolve them as soon as possible. If you are dissatisfied with a Council service, process or staff member and would like to make a formal complaint, please complete the online form.

Council will acknowledge your complaint within three business days and provide finalisation or update on your complaint within 21 calendar days from the lodgement date of the complaint.

Feedback

Council values your feedback and is committed to continuously improving its services and facilities for the Edward River community. If you would like to provide feedback to Council, please complete the online form.

Click here to view form.