Customer Service Officer

Join an organisation where you’re on a fast track for growth... whatever that looks like for you. Whether you are focused on growing your career, your family or yourself, Edward River Council is wide open for opportunity. We are growing our services and our region, and we’re looking for dynamic leaders and specialists to join our high-performing team. 

We’re building something great here at Edward River and our people are at the centre of it.

About You:

You are a dedicated Customer Service professional, committed to providing exceptional service to the public. With excellent verbal and written communication skills, you possess the ability to engage effectively with diverse stakeholders, from ratepayers to councillors. Your attention to detail and organisational skills will ensure the smooth processing of customer inquiries, payments, and bookings. Demonstrating a strong commitment to confidentiality and discretion, you carry out your duties with minimal supervision. As a valued team member, you thrive in a fast-paced environment and contribute positively to maintaining high standards of service delivery and customer satisfaction.

About your new role: 

As the new Customer Service Officer, you will be the public face of the Council and Edward River Library; and will be the main point of contact for the general public. You will:

• Provide quality customer service to the community.
• Respond to inquiries promptly and accurately, via various channels.
• Manage requests and information flow within the CRM system.
• Process payments and bookings efficiently, ensuring accuracy.
• Maintain professional presentation of customer service areas.
• Assist with administrative tasks and support team members as needed.

Do You Have These Key Attributes?

• Excellent communication skills, both verbal and written, for effective interaction with diverse stakeholders.
• Strong problem-solving abilities and conflict resolution skills to handle various customer interactions.
• Attention to detail and ability to maintain accuracy while working under pressure to meet deadlines.
• Demonstrated discretion and ability to handle confidential information with utmost integrity.
• Self-motivated with the ability to work independently and carry out duties with minimal supervision, while also being a supportive team player.

  
  What's on Offer:

• The opportunity to make a meaningful impact by providing quality service to the Edward River community.
• Permanent Full Time role
• Competitive salary in the range of $52,452.40 to $65,505.86 plus 11% super.
• Supportive work environment that values Leadership, Excellence, Accountability and Delivery.
• Opportunities for professional development and career progression.

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  Essential Qualifications and Experience:

• Contemporary experience in customer service, including cash handing and till reconciliations.
• Well-developed interpersonal skills, problem solving and conflict resolution skills.
• Demonstrated ability to maintain high level of accuracy whilst working to deadlines.
• Demonstrated ability to maintain confidentiality and discretion.
• Demonstrated ability to carry out duties and responsibilities with minimal supervision.
• Demonstrated ability to undertake duties in a manner consistent with a culture of customer service excellence and Council’s values – Leadership, Excellence, Accountability and Delivery.

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  Desirable:

• Experience in use of an enterprise computer system for customer relationship management.
• Knowledge of Technology One software.

Why work at Edward River Council?

At Edward River Council, our values are not just words on a page – they guide our decisions, actions, and the way we interact with each other and our community. Embrace an environment that fosters:

• Leadership: Lead with empathy and integrity.
• Excellence: Continually strive for excellence in service delivery.
• Accountability: Commit to transparency and honesty in all dealings.
• Delivery: Dedicate yourself to outstanding community service.

We are committed to fostering a workplace that is inclusive, diverse, and conducive to both personal and professional growth. When you join us, you become part of a team dedicated to delivering results for our community and outstanding service to our customers. We welcome applications from people with disability and aim to provide an inclusive and accessible workplace. If you need assistance with the application process, please contact Council’s People and Culture team.

Discover a new era in local government:

Be a part of an organisation where your contributions truly matter. Apply today to be Edward River Council's Customer Service Officer. Applications close 8am Monday 22 April 2024.

Apply Now

Before submitting your application, please take the time to read the position description.

Your application should include:

• Cover letter addressing the essential criteria outlined in the job description and the attributes as listed above (max 2 pages)
• Your current resume (max 2 pages)

Applications must be submitted by email to careers@edwardriver.nsw.gov.au.

For further information on the opportunity, please contact the hiring manager:

Jacki Cook, Manager People & Culture

03 5898 3000